Jamie Heyl

    • Fabric options - Bordered Fleece, Matt Fleece and Premium Knit Fleece.  All fabrics are wrinkle resistant and stretchy.  We have some of the same fabrics as our leading competitors!  Floor Mats are a matt finished rubber backed floor mat.  Soft and thin for easy roll away storage. 
    • Shipping - Please ensure when placing orders that you consider process and shipping time. Smaller drops can ship within 14 business or less.  This does not include weekends or holidays.  If you have not received tracking by business day 14 please reach out to the shop.   Please take not that in some cases backdrops can ship sooner be we do not guarantee speedy shipping.
    • Refunds - Once Items have gone to production there are NO refunds.  NO exceptions.  
    • Lost Orders - If you order is lost in in the mail it will be replaced.  However, to process the replacement, it has to be a minimum of 20 days after shipping date to process the replacement order. In most cases the package has been mismanaged by the postal system and will show up just later than what tracking predicts.  If by some magical event your lost order is delivered you will need send it back to the shop.
    • Damaged Orders - If you receive a damaged order you will be sent a replacement only after you have shipped the damaged backdrop back to: 5433 Fort St. Colorado Springs, CO 80902.  You will be provided a label to send the damaged drop back. Once shipping is confirmed your replacement will be ordered immediately.  
    • Printing - Every Computer Screen is Calibrated differently.  With that said it is important to remember that due to different computer calibrations it may cause a slight variation from screen to print.  Magical Drop Shop Rental & Sales strives for true print quality and color match as precisely as possible, but please keep in mind fabric holds colors differently than what you see on screen.  We cannot guarantee EXACT color matching. 
    • Shipping out of the US is possible.  Select shipping options at check out.  Single drop orders can ship First Class for only $28 USD.  2 or more are weight based and standard shipping outside the US starts at $56 USD.  If you need assistance please do not hesitate to you reach out.  We have production options in the UK to save on shipping.  However, the overall cost's are very close and sizes are limited.